Uncategorized It Passed Every Accessibility Scanner. It Sounded Like Noise. A support ticket from a screen reader user described our new AI answer feature…
Uncategorized The Chatbot That Forgot What the Customer Just Told It A customer told our support chatbot their order number in the second message of…
Uncategorized Timeouts, Retries, Fallbacks: The Unglamorous Work of Shipping AI in Production The feature demoed perfectly for six weeks. Then, on a Tuesday, our model provider…