Uncategorized The Week Someone Found Our AI Endpoint and the Bill Went Vertical At 2:14am our billing alert fired for the first time in the eight months…
Uncategorized It Passed Every Accessibility Scanner. It Sounded Like Noise. A support ticket from a screen reader user described our new AI answer feature…
Uncategorized The Chatbot That Forgot What the Customer Just Told It A customer told our support chatbot their order number in the second message of…